Return And Shipping Policy
- Non-customized items (pre-made designs, frames, bricks, accessories) — refund within 8 days of delivery, original condition, no restocking fee
- Customized items — full refund any time before the order ships; not refundable after
- Damaged, defective, or missing pieces — replaced or refunded regardless, including customized items, 14-day window
- Refunds to original payment method, up to 10 business days
- Returns to 1300 NE 161st St, North Miami Beach, FL 33162
- Return shipping on the customer, except when the item arrived damaged or wrong